Q6: What precautions should be taken during the equipment installation process?

A6:

1. The bottom box of the switch panel adopts a 70 deep plastic bottom box;

2. The strong current switch panel requires zero live wire,

3. The gateway needs a regular power supply and a network cable to connect to the external network (there is no Internet authentication operation). The gateway can be placed on the back of the TV or in the room access or in the TV cabinet;

4. The installation of electric curtains requires an uninterrupted power socket;

5. Two sets of power cords are needed to plug in the card to get electricity, all come from the distribution box, one set is incoming and the other is outgoing;

6. Electronic doorplates and strong electric Dingdong doorbells, non-smart products; electronic doorplates need a set of power cords, clean / do not disturb / later

The corresponding three load wires are connected to the corresponding switch panel, and one doorbell trigger wire is connected to the doorbell; at the same time, the doorbell requires a set of power cords;

7. The lettering content of the panel is defined as the button of the scene panel is not connected to the load;

Q7: What are the requirements of the hotel guest room control system and IPTV system for the network?

A7:

1. The customer control system does not have a large amount of gateway data, and ordinary 10M bandwidth is sufficient;

2. The IPTV system needs an independent network. Hotels with less than 100 rooms need at least 50M bandwidth;

Q8: I have a model room here. You can help me make a plan.

A8:

1. According to the "Smart Hotel Function Table", customers independently select their functional requirements;

2. Customers are required to provide electrical lighting drawings of the corresponding house type. This drawing is provided by a qualified design institute; see the figure below for details

Reference (left: lighting circuit diagram; right: panel point diagram)

Q9: Which PMS (hotel management system) can you interface with now?

A9: Domestic mainstream PMS systems can be docked. Currently, Zhuzhe, Westsoft, Different Red, Gohuhu, etc. have been docked, and Lvyun, Chinasoft, etc. are being docked; Golden Swan, Maxima, etc. will be docked soon Etc.; the docking of the PMS system with the customer control system will incur a part of the cost. According to different PMS, the charging standards are also different;

Q10: What are your current hotel projects?

A10: Xinjiang Mingyuan New Times Hotel (440 rooms, renovation), Hyatt Regency Chifeng, Inner Mongolia (39 rooms, new construction), Chengdu Xingqiao Hotel (22 rooms, new construction), Dalian Smart Castle Hotel (72 rooms), Hangzhou Hua Wo Hotel (10 rooms), Shaoyang Space-Time Gaming Hotel (30 rooms), Yongan Hotel (46 rooms)

Q11: What functions are included in your hotel SaaS backend and applet interface. Do you have any experience accounts?

A11:

1. The SaaS backend includes functions such as device status information, centralized management of the backend, account authority management, etc.; the hotel SaaS backend is being upgraded, and no experience account is currently provided;

2. The small program contains the control functions of intelligent equipment, including scene control, lighting control, air conditioning control, and door control

Etc.; for the specific interface and functions, see Annex 2: The target group of the applet is terminal customers, and no experience account is provided;

Q12: Why can‘t other products not be sold in the mall, such as smart sockets, drying racks or other PBT products

product?

A12:

1. Products outside the whitelist have not been tested and cannot be bound with Xiaodu speakers and mini program customer control. Customers buy

After that, there will be uncontrollable circumstances;

2. Products such as smart sockets and drying racks are subject to the fact that there is no public page in the mini program, and the demand is scheduled to be scheduled, to be determined;

Q13: How many devices can your zigbee gateway carry?

A13: In order to ensure the stability of the hotel project, it is recommended to use a wired zigbee gateway instead of a wireless zigbee gateway; it is recommended that no more than 35 zigbee devices are connected to a single wired zigbee gateway;

Q14: Is there a limit on the number of family managers?

A14: Please refer to the following table for the number restrictions of each account, device, authority, etc.:

Q15: What benefits can the hotel bring to the hotel after replacing the wireless guest control

A15:

1. System design features

(1) The switch panel adopts an integrated 86 type smart panel, which integrates communication, networking, and execution control. The standard 86 plus

Distributed installation of deep bottom boxes to ensure convenient construction and maintenance

(2) It meets the needs of modern people for technology and wisdom, and realizes functions with strong sense of technology such as WeChat control and wireless opening.

(3) The hotel guest room control system adopts wireless zigbee communication technology to integrate TCP/IP network interconnection, and the equipment adopts a modular integrated structure, eliminating the secondary buried pipe and line laying in the project implementation process, effectively reducing project implementation costs and subsequent maintenance costs

2. System technical advantages

(1) All equipment adopts modular integration, each module has independent operation function, which is convenient for hotel operation and maintenance,

Fast.

(2) All devices in the system have real-time status feedback, and all devices can query the status feedback in real time on the background software.

If there is any fault, you can report for repair in advance to avoid guest complaints and reduce hotel labor costs.

(3) The system has a WeChat control function to increase guest experience and reflect the hotel’s true intelligence.

(4) The system has good scalability. When the control logic is fine-tuned, it only needs to be modified by software, and there is no need to modify it again.

Change the line.

(5) The guest room control system software can be configured decentrally, and the configured parameters can be stored in the host of each guest room. Network equipment failure

It does not affect the normal operation of the on-site control host in each guest room.

(6) The control loops of all equipment in the system are separated, and the failure of any equipment on the control loop will not affect the system

Other equipment works.

(7) The control host has OTA remote upgrade and local firmware upgrade program port, which is convenient for maintenance and repair.

(8) The system can realize the networking with the hotel management system, and realize real-time feedback of the room status to facilitate back-end management of each room. (Including most PMS systems on the market such as Lvyun PMS)

(9) The system can ensure that all control data is not lost (memory preservation) in the case of a mains power failure.

(10) The networking of guest rooms and guest rooms adopts TCP/IP. According to the requirements of the owner, it can be connected remotely through the network.

The air conditioning in each room is controlled.

(11) System architecture: The guest room management system is a typical three-tier network architecture, including guest room controller layer, network equipment layer, engineering

Work station and server layer.

Q16: What services does Silang Smart Hotel provide?

A16: Before moving? Check in at the front desk (PMS opened), get room control authority

Live? The AI ​​doorbell opens the door by swiping the face, the guest control is intelligent (WeChat applet and voice), the elevator control has not yet landed (two or three months of appointment), the guest room robot automatically opens the goods service, and the hotel SaaS background management system stays? Make an appointment for billing, make an appointment for twenty rooms

Supplement: Peripheral services, provide ticket booking, travel, taxi, takeaway, special product purchase and other services

Q17: What kind of room service can the hotel speakers provide?

A17: Voice guest control, customer needs services (cleaning, opening meal, laundry, wake-up call, etc.), opening door to play welcome message, twenty rooms

Data is automatically erased when

Q18: Strong current wireless solution, weak current RCU solution, what are the advantages of your zigbee solution?

a. Strong current construction wiring is simple, low cost, RCU scheme requires strong wire access, and the output end is wired to connect equipment;

b. If the RCU central control equipment is damaged, the traditional control method cannot realize the control equipment;

c. In terms of maintenance, the strong current wireless solution can be maintained by hotel personnel, and the RCU solution requires professional RCU engineers to maintain;

d. After the internet is disconnected, the hotel buttons can still be controlled, which will not affect the sale of the house;

The e.zigbee solution is the future development trend;

Q19: Which PMS has been connected with?

PMS has been docked: Luyun (4000 yuan/year), Zhuzhe (4000 yuan/year), Different Red (1000 yuan/year), Westsoft, Chinasoft, orders are coming (prices not listed, all according to the actual version Evaluation quotation)

PMS in docking: Gohuhu, Tianxin Charges are set by the PMS manufacturer

91320583MA1YBX6R96 Small part Q&A

Q1: All operations have been completed, but Xiaodu prompts "No equipment can be found", what should I do?

solve?

A1: It is likely that Xiaodu is not bound to the Silang guest control skills

Solution: Log in to Xiaodu and perform skill binding operations in the hotel app (refer to the guidance document Customer guidance-re-binding

Crow skill operation)

2Q: Does the hotel version of Xiaodu support TV channel tuning?

A: Universal remote control. After the network is configured, select the region and operator, and name the "Set-Top Box" "TV",

3Q: How is the hotel‘s Xiaodu welcome speech set?

A: Log in to the industry management platform, enter the corresponding hotel, click on the information and service configuration on the left, and select the audio screen content

Operation, select Edit at the bottom of the page and enter the welcome message

4Q: What is the linkage source of Xiaodu‘s welcome speech? (Door sensor, door lock, card to get electricity)

A: At present, it can only be realized by voice wake-up, and the customer control product will be used as the trigger source in the later period.

5Q: How to add the function of automatically playing music to Xiaodu in the hotel version to the home mode scene?

A: Does not support joining

6Q: How to add an audio-visual room (Dalian Smart Castle Hotel) to the information and service configuration service facilities in the backstage of Baidu Hotel?

A: Baidu has been contacted for research and development, and follow up

7Q: How can the hotel get the service through the small call service?

A: It is planned to be acquired on the SaaS platform. The specific method of acquisition requires product definition

8Q: Is it currently possible to experience room service?

A: SaaS has not yet implemented this feature experience

9Q: There is a small screen activation and scanning the QR code on the screen prompts "QR code expired", what should I do?

A: Click on the QR code on the screen, the QR code will automatically refresh, just scan it again

10Q: How many points can be tied to a gateway?

A: One hotel room uses one gateway, and one gateway corresponds to a small degree

11Q: How does Xiaodu restore factory settings?

A: Xiaodu at Home 1C Hotel Edition (with screen):

In the old version, pull down the screen-enter the settings-Xiaodu at home (hotel version)-store account information for 5 consecutive times-

Restore factory settings successfully

In the new version, pull down the screen-enter the settings-enter the device options-click the serial number multiple times-consecutive points

Click the product model many times-restore factory settings successfully

How to restore the factory settings of Xiaodu without screen:

12Q: Why does it prompt "The device CUID has been bound" when binding Xiaodu in the SaaS background?

A: Check other rooms, the device has been bound to other rooms, it cannot be bound again, it can be in the hotel

The SaaS backend finds the binding information of this Xiaodu, deletes the binding first, and then binds the hotel to the new room

13Q: Thinking about question 12. If Xiaodu is tied to a certain room, but the hotel and the room number are forgotten, how to get the binding location of Xiaodu?

(Xiaodu restores the factory settings, but the binding information in the background has not changed)

14Q: Why does the hotel intelligently bind 10 rooms, and when it continues to bind the 11th room, it prompts "the number of your hotel equipment

The volume has reached the maximum of 10 units. If you want to continue binding, please upgrade the hotel to an official hotel first?"

A: Because the "model room" was selected when the hotel was created, the maximum number of equipment in the model room is 10, if needed

To bind more small degrees, you need to apply for the conversion of a model room to a formal hotel on the Baidu industry management platform. 15Q: Why is the hotel under the account missing?

A: First, check whether the account is an administrator of the hotel in the background

Second, check whether the hotel is changing its type (for example, a model room is converted to a formal hotel). During the upgrade process, the hotel

Enter the review state, no operations can be performed on the shop

16Q: How to delete a hotel room that Xiaodu has on the hotel app. Xiaodu cannot operate it on the hotel app?

A: Log in to the Baidu industry management platform, enter the hotel, find the corresponding room number, and select

"Untie"

17Q: What is the difference between unbinding and resetting involved in 16Q?

A: Reset: Clear the use record of the device and restore the device to its initial state (the device is still bound to the room)

Unbind: Disassociate the device from the room number, but if Xiaodu is already bound to the room in the hotel’s SaaS backend,

The unbinding of Baidu‘s background does not affect Xiaodu‘s customer control skills.

Extension question: Why is the hotel related data not erased under the account of Xiaodu Speaker in the Baidu industry management platform?

18Q: How to change the hotel‘s SaaS? (Fujia Smart Hotel)

A: The replacement procedure is more troublesome. The customer needs to unbind all devices on the Smart Hotel app and create it with a new account

For the hotel room, log in to the original hotel SaaS, unbind Xiaodu from the room, and then rebind the unbound hotel to the hotel room in the new hotel SaaS backend

19Q: After removing Xiaodu from the SaaS backend from the room, why does Xiaodu still display the guest-controlled scene devices?

A problem was discovered: Xiaodu was unbound from the industry management platform, and then Xiaodu and Room 1 were unbound from SaaS.

It can be directly bound to room 2 in the SaaS background to achieve device control of room 2

20Q: Regarding 19Q, there is a solution to restore Xiaodu to factory settings

A: For the operation of restoring factory settings to Xiaodu, see 11Q

21Q: A problem found: All current accounts are equal, and Haiping accounts do not have any priority

22Q: How to change the network of Xiaodu at home C1 (hotel version)?

A: Enter the settings, click "wireless network", a prompt pops up to switch WiFi, please enter the password, please enter baiduAI,

Click "OK" to enter the wireless network selection page and switch the network to be connected.

23Q: How to apply to open the account experience of Slang Smart Hotel Mini Program?

A: The information required by the customer is as follows:

Hotel name + contact person + contact phone number + room number + hotel SaaS account number + SaaS password

Feedback the phone number and the corresponding room activation code to the customer, you can experience

23Q: How do hotel customers obtain the account number and activation code of the Smart Hotel Mini Program?

A: Implementation method, as long as the customer has booked a room, they can receive the small program activation code for the room

24Q: If the customer is unwilling to provide the password of the Baidu account, how to log in to the Baidu industry management platform?

A: You can log in quickly via SMS

25Q: When the on-screen speaker is scanned and activated, it prompts "This device does not authorize Baidu hotel business, please contact Baidu Fang